TERMS OF SERVICE
Each piece of furniture is a work of art. This item is artisan crafted with meticulous care. Given its handmade and organic nature, variations in the wood are to be expected and celebrated. Each item is unique and no two are exactly alike.
Real slab wood materials have inherent inconsistencies, natural defects and irregularities that are part of their unique nature. Solid wood adjusts different times of the year in response to the moisture in the air. In a sense, the wood breathes. You may notice your slab furniture move and develop small cracks or dips. This is normal and is considered to be a desired patina effect. Slab furniture cannot be compared to other solid wood furniture pieces.
Most Urban Lumber Company products are protected under the One Year Limited Warranty. This warranty guards the original purchaser against defects in material and workmanship error. Urban Lumber Company will repair or replace at our option any faulty product deemed to have been caused by manufacturing defects. This warranty does not apply to rustic grade wood, galvanized or stainless steel material, as-is items or display samples.
You may cancel your order prior to shipping for a 100% store-credit or a 95% refund to the original payment method.
Each order is custom built and therefore after the product has shipped returns will be assessed and approved on a case by case basis in reference to our terms of service.