Frequently Asked Questions

Where are you located?

Our workshop, warehouse and flagship showroom is located in the historic Booth Kelly Mill in downtown Springfield, OR.

We also have furniture showrooms in Grants Pass, OR, Healdsburg , CA and a wholesale showroom in Los Angeles, CA. Please click here to view hours of operations and contact information.

How does custom work?

Our streamlined process for custom furniture makes building the piece of your dreams easy and fun. Our talented design staff can lead you through the process-

  1. Select a furniture style
  2. Select a wood type or unique slab
  3. Select your dimensions
  4. Select any special design details
  5. Submit your order!

You can receive a custom quote within 72 hours from one of our sales representatives.

Do you ship?

Yes, we ship nationwide and around the world. Please contact us at one of our showrooms or via email at sales@urbanlumbercompany.com to get a shipping quote to your location.

Do you provide any payment options?

Yes, this is a great option we offer with three affordable payments over 90 days. We do not charge any interest with this policy.

1. First, the customer must fill out a credit card authorization form.
2. Once complete, the customer must pay a third of the price down, and choose a date that we will bill them for the next two months to complete the payment of their table.
3. The furniture will be delivered after the balance is paid in full.

Do you offer any industry discount?

We currently offer a 7% trade discount for ASID interior designers with a valid license number.

Wholesale and to the trade pricing can be provided through our sales director, Sheri, at (541)968-4488.

How do I return / exchange items?

If you would like to return or exchange a piece, please contact the showroom in which your order was placed.

How long will it take for my items to arrive?

Our typical turnaround time for custom pieces is 6 weeks (from receipt of deposit). Items that are purchased in store are available immediately to take home with you or delivery can be arranged for a small fee.

What kind of finish do you use?

Our furniture is finished with EnviroVar Conversion Varnish, which is formaldehyde free, HAPs free and GREENGUARD(R) certified. This lacquer is restaurant grade and has a smooth, matte finish.

 

How do I care for my table?

Proper cleaning of your table ensures its beauty and longevity. We recommend simply using a damp cloth to clean your table. Never use a silicone or ammonia based polish. Our finish is meant to be maintenance free and should not be cleaned with an abrasive pad. We occasionally buff with orange oil or beeswax polish, like Howards Feed N Wax, or Guardsman Furniture Polish which is recommended for fine wood finishes, to bring back luster if something gets dull from constant cleaning.

Every effort should be made to keep your table out of direct sunlight and heat sources such as radiators, hot air outlets or wood stoves. These conditions will cause the wood to dry out and subsequently split.

Humidity between 35 to 45 percent guards against shrinking and cracking or expansion. Basements with high humidity should be avoided. You may choose to dehumidify or humidify depending on your environment. Extreme temperature and humidity will ruin wood.

Following these wood care guidelines, along with common sense will ensure that your fine, solid wood furniture will become the heirloom of future generations.

Furniture Care Tips

  1. Keep furniture out of direct sunlight.
  2. Avoid placing directly in front of or underneath windows.
  3. Blot up spills immediately.
  4. Lift items rather than dragging them across the furniture surface.
  5. Rotate your accessories every once in a while.
  6. Avoid placing furniture near heat sources and do not store in damp area.