Urban Lumber Co.
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Frequently asked questions

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Scroll through our most common inquires, please contact us if none of these help with your question

tele: 541.762.2256 | Email: Sales@urbanlumbercompany.com 



+ Can I take a tour of the shop?

Our location at the historic Booth Kelly Mill site is a great place for a tour. In general, we can give tours while the shop is open, although is always good to call ahead for to ensure that we are available. - We also host school and organization tours upon appointment.

+ Will you build furniture with my own wood/material?

Yes, we can utilize your own wood to create furniture. However, the wood will need to be dried to between 8-12% and will not be covered in our warranty. The cost to build a piece with your own material usually reduces the overall cost by approximately 1/3, depending on the material.

+ Do you sell bases only?

Yes, any of our bases may be custom made separately.

+ Do you refinish furniture?

We do offer refinishing services for furniture we have created. However, we do not refinish furniture other than our own line.

+ What kind of upkeep do I need to do on my furniture?

We advise simply wiping down your furniture on a daily basis with mild soap and warm water, and then dried with a soft rag immediately after. Every several months, we would recommend using Howard’s Feed N Wax to bring back a luster to the wood. We will send you a full care and cleaning page with every furniture purchase and upon request.

+ How much does it cost to ship my furniture?

The price of freight varies depending on your furniture dimensions and region. Once you provide your address an exact shipping charge can be calculated.

+ Will Urban Lumber salvage my tree?

Since every tree is unique, so each situation is evaluated by an individual assessment. In general, if you have a hardwood tree that is over 30” in diameter we would be interested in seeing photos. Feel free to send over your information to sales@urbanlumbercompany.com. Please note that Urban Lumber does not actually fell any trees, but we can provide a list of trusted arborists that we work with regularly. We generally do not travel outside of Lane County for trees.

+ Do you sell raw slabs/wood?

No, at this point in time we do not sell any raw material.


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Our show room

Booth Kelly Mill 

303 South 5th st. Suite #127
Springfield, OR 97477

541.762.2256

We are readily available to meet for private appointments.

 

 

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